埃伦瓦宁酒店-住客评论

Guest（其他） 2025-06-01
Pittoreskt mysigt hotell. Mycket trevligt pittoreskt hotell p? g?ngavst?nd fr?n f?rjel?get. Vi hade en bekv?m vistelse.
Guest（其他） 2024-03-01
Just had a lovely 4 day stay . The hotel is situated in an ideal location with close access to local transport and amenities. We had a Seaview double room which was excellent. Had a fabulous view, courtesy tray,very clean and comfy. Huge TV and tech available. All the staff were very professional and friendly and the place had a good atmosphere. This was our second stay and will definitely be back!
酒店回复：
Thank you very much for your positive feedback. You were a pleasure to look after during your stay with us and we hope to welcome you back soon :)
Guest（与好友旅游） 2023-10-01
We had asked for a room with a separate shower and facing the sea. What we had was a room with a shower facing two rendered walls. The room was vary small, gloomy and rather claustrophobic with very little space to move around. The "easy chair" was low and very saggy and difficult to access as it was in a corner behind the dressing table or desk. The shower was ok and we had one towel each, no hand towels were there but we did have a bath mat to step out onto. The vegetarian food was very, very unimaginative served in a dark, thick liquid which could have been thick Bisto gravy. Some of the starters and deserts were good though. The bar, lounge, television room and games room was just one, all encompassing room with a sea view from the bay window, it could accommodate about 20 people in total I think. I found it strange that there were no marked fire exits or directions to the rooms, which were accessed from different stairs. There seemed to me to be little attention to health and safety re trailing leads etc. It was all rather disappointing compared to the website pictures. The location was good.
Guest（情侣） 2023-09-01
We hadn't previously stayed in Douglas, and selected the Ellan Vannin largely on its position and positive reviews. We were delighted with it. Breakfast is the usual hotel buffet, but comprehensive and of better quality than some hotels. Dinner was excellent but has to be booked in advance. Service isn't fast, but there is a view of Douglas Bay from the dining room. Our room was spotlessly clean and well decorated, and we slept well. The staff were friendly and helpful. All in all, an excellent experience.
酒店回复：
Thank you very much for your lovely review. It means so much to hear such appreciation for the ahrd work that goes into running our hotel. I am delighted that you enjoyed our breakfast buffet, evening meals and well as the room and facilities. We really do hope that we can welcome you back in the future.
Guest（其他） 2023-07-01
Great week here at the Ellin Vannin, will certainly book in here again if staying in Douglas on our next visit to the island. Friendly staff, clean room. If we needed anything it was dealt with straight away.
酒店回复：
Thank you for your lovely review. We hope to be able to welcome you back in the near future.
Guest（其他） 2023-07-01
It's difficult not to like this hotel. It does has some minor issues but there are a lot of up sides as well. Lets get the issues out of the way first ( and they are minor but I should mention them ) Room service forgot to put towels in the room one day which is hardly a disaster since we noticed before showering ;-) and a trip down to reception fixed that quickly. The second and by far the most serious is that they didn't have any Pinot Grigio for the first two evenings. My God, how can you run a hotel and not have Pinot! Other white wines just don't cut it do they, and I still may sue for damages since my wife then discovered the joys of Prosecco ! ! To their credit we did get a complimentary bottle when it was back it stock.... but it was too late, my wife was already a Prosecco convert by then. People who give bad reviews about stairs and stuff should really look at the pictures and consider the age of the building. It's never going to have lifts and escalators etc. We could only have 4 of our 5 nights in a sea view room as it was already booked so we had to move on our last night but that was our choice and to be fair to some other posters though it was located somewhere in the sky! Whilst the hotel does not advertise porter service the guy on reception offered if we needed it and was incredibly helpful throughout . In summary, the hotel is an old building and a bit tired but is in a great location, all the staff we met were pleasant and helpful. If you expect the MGM Grand then you are going to be disappointed but if you expect a large Victorian ( or whenever ) home converted to a seaside hotel like most of the other hotels along that stretch of the front then you will be fine. My advise would be, kill or offer your first born child to get a sea view room. Take it for what it is and you will have a great time.
酒店回复：
Thank you for your wonderful review. Firstly, I do apologise that your towels were not replaced during your room service - I can only assume this was a genuine slip of the mind moment from our housekeepers. We almost always offer a range of white and red wines in our bar and when we run out of any stock we endeavour to replace it as soon as we have the staffing numbers to. However, I am delighted that you appreciated the complimentary bottle you received. We really enjoyed looking after you both and we hope to welcome you back in the future.
Guest（其他） 2023-07-01
Just spent one night in the Ellan Vannin for nostalgia. It was my childhood home from 1957-1971, and I wanted to see how it had changed and what it was like now. I have to say we were impressed. Room was clean, nicely decorated and well equipped - even a "washlet" style toilet that delighted my Japanese wife. Very stylish bathroom. The gorgeous view out over the bay was much as I remembered, though you will only get that if you book a sea view room. Nice buffet breakfast with some good produce. I notice a few complaints about the absence of a lift. Back when I lived there we looked at installing one, but it was simply not physically possible given the age and layout of the building. Overall it's still a great choice for a stay in the centre of Douglas.
Guest（情侣） 2023-05-01
First of all I’d like to say that the staff were helpful and courteous. However, overall we were not impressed with the hotel - it certainly did not match up to its website description … The facilities in our room were satisfactory (though there was no way to actually shut the main window!) and the bed was certainly very comfortable - but it was the en-suite bathroom that really took the biscuit. The bath panel was rotten so looked awful; the mixer taps in the bath leaked and took several minutes to get the temperature right. Then there was the basin taps which were plumbed in the wrong way round! On another note, the website advertises daily housekeeping - which didn’t happen. We won’t be going back to this hotel.
酒店回复：
Dear Samantha, thank you for your feedback and for your kind comments about our staff members. I am sorry to hear you thought your stay wasn't great. Had you told a member of staff about any maintenance issues during your stay then we would have ensured they were looked at immediately. Regarding housekeeping, we inform all guests of our current housekeeping procedures that are in place at the beginning of their stay. Should you have needed anything at all in your rooms it was clearly explained that we would be happy to help. Fresh towels, bin change, hospitality tray replenishment - no problem at all. Our friendly team would have always been happy to help you if you ever needed anything.
Guest（其他） 2023-05-01
The hotel is an easy walk from the IOM Steam Packet terminus and close to many of the things I wanted to do whilst in Douglas. It is clean and comfortable although I disagree with the 4 star rating it came with in the description and the room I was given not being the one in the picture when I booked it but it was a pleasant experience overall and the price was right. I would stay there again.
酒店回复：
Dear Frank, thank you for your review. We are extremely lucky to be in such a great location on the promenade and with that comes the spectacular views. Our 4 star rating is an automated calculation based solely upon reviews from other guests who have stayed with us so I am sorry to hear that you do not quite agree with them. Our room pictures on the website are generated by a third party agency, something that is out of our control. We are working alongside them to ensure they amend the pictures to match the room configuration correctly, thank you for pointing this out. We are glad that overall you were content with your stay and we do hope we are able to welcome you back in the future.

埃伦瓦宁酒店

客户评价 由实住客人提供的真实点评

Guest（其他） 2025-06-01

Guest（其他） 2024-03-01

Guest（与好友旅游） 2023-10-01

Guest（情侣） 2023-09-01

Guest（其他） 2023-07-01

Guest（其他） 2023-07-01

Guest（其他） 2023-07-01

Guest（情侣） 2023-05-01

Guest（其他） 2023-05-01

客户评价由实住客人提供的真实点评